Stonehenge Campsite Limited Terms & Conditions

Stonehenge Campsite Limited & Stonehenge Glamping obtain personal information about you that you provide to us through this enquiry including your email address, phone number, payment details and other information in subsequent emails and telephone conversations. We may also obtain personal information relating to you using automated technical means when you visit our website.

We only hold information to communicate with you and to carry out our obligations to you arising from any contract entered as a result of this enquiry. We are legally required to hold some data for certain prescribed periods to fulfil our statutory obligations. Outside of specific statutory obligations, we will hold your personal data on our system for a maximum of twelve months after the date of receipt of your enquiry.

In the event of you making a booking, we will not hold your bank account details after completion of any banking/card transactions.

We take appropriate organisational precautions to secure your personal information and prevent loss, misuse, or alteration. We will not sell or rent your information to third parties.

We may use your contact details to provide you with information regarding similar goods or services to those you have already enquired about. Our legitimate legal basis for this is ongoing marketing to individuals who have already expressed an interest in our services.

Where we enter into a contract with you we may use your personal contact details to ask for feedback about the services we have provided to you. Our legal basis for this use is our legitimate interests including improving the quality of our service with a view to promoting the success of our business and positive customer relationships.

In the event of booking at Stonehenge Campsite & Glamping pods or any other event or Festival held on Stonehenge Campsite we will ask for names of all visitors. Our legal basis for doing this is to understand who will be on our site for security purposes. We will also ask for the registration number of any vehicle’s that will visit Stonehenge Campsite or any other event or Festival held at Stonehenge Campsite, again for security and safety purposes.

If your booking includes children, we will ask for the ages of the children. Our legal basis for doing this is to be able to calculate the appropriate charge for the booking.

Our website may contain links to other websites run by other organisations. We are not responsible for the privacy practices of those organisations or the content of their websites. You should read the privacy policies of these organisations before providing them with any personal information.

We keep this policy under regular review. This policy was last updated in May 2020. You can obtain further information about Data Protection laws form the Information Commissioner’s Office website at www.ico.org.uk

Payments & Refund Policy:

All payments are to be made in full 28-days prior to any camping and rental agreement commencing, at the time of entering into an agreement of camping or Rental a 50% payment is required to secure any said agreement.

Should the agreement for Camping or Rental be agreed within 28-days of arrival to Stonehenge Campsite & Glamping pods payment of said agreement is required in full at time of booking/agreement being placed.

Termination of an agreement/booking within 14-days of the said booking being placed a full refund would be available on cancellation, after the 14-day period NO refunds will be entered into by Stonehenge Campsite & Stonehenge Glamping. In the event we are forced to close due to circumstances beyond our control (for example due to government restrictions), we will look to reschedule your booking, in which case your booking will be valid for the new dates you choose. If you are unable to attend your new chosen dates, then please contact us by email (stay@stonehengecampsite.co.uk) for camping & (Glamping@stonehengecampsite.co.uk) for all glamping bookings, were we will be happy to discuss your options further. Any correspondence will only be dealt with by the lead name on said booking/agreement.

Security Bonds:

Stonehenge Glamping Rentals are subject to hand over of a Security bond of £50 for a Pod, £100 for a yurt or Bell Tent which is collected at the reception in cash prior to check-in taking place, said bonds are refundable upon departure of the said unit if no damage or loss has occurred  during the rental agreement period. Should loss take place of plates, Cutlery part of, these will be charged at the replacement for a full set due to part sets not being available for purchase.