Terms and Conditions.

1. We would like to contact you about goods and services offered by us which may be of interest to you.

  • Please do not select at time of booking if you do not want us to use your personal data to contact you by electronic means (email or SMS) with information about goods and services similar to those which were the subject of a previous sale or negotiations of a sale to you.
  • Please select if you would also like us to contact you with information about other goods and services which we feel may be of interest to you. Contact will by email or SMS/text message.
  • You may ask us to stop contacting you with this information at any time.
  • We will not supply the data to third parties for them to use in their marketing without your further permission.
    Part I

Your booking Access Statement

1. We aim to provide the very best service to all our guests. Please discuss your requirements with us. We will do our very best to help. Our full Access Statement is available on our website www.stonehengecampsite.co.uk, If you need these Terms and Conditions and our Booking Form in a different format, please ask us.

Park owner (referred to as “we/us/our”)
Business name: Stonehenge Campsite Limited
Address: Berwick Road, Berwick Saint James, Salisbury, Wiltshire, SP3 4TQ
Contact: Office: 01722 792750
Telephone: Mobile: 07786 734732
Email: bookings@stonehengecampsite.co.uk

Park details, if different from business name, address, and contact details above:

Name: Stonehenge Campsite & Glamping
Address: Berwick Road, Berwick Saint James, Salisbury, Wiltshire, SP3 4TQ
Contact: Office: 01772 792750
Telephone: Mobile:07786 734732
Email: bookings@stonehengecampsite.co.uk

Who may stay with us?

2. The person who completes the Booking Form, or who makes the booking with us by other means,
is responsible for the booking and must be 18 years of age or older.

3. Only the people named on the Booking Form, or when the booking is made by another means, may stay with us.

4. Your booking is personal to you and you cannot assign or transfer it to any other person.

5. If you request a booking for more than two pitches, we may ask you to provide details of all occupants that are in your party.

6. If you request a booking for more than one Pitch, then we may contact you before deciding whether to accept the booking to help us decide whether we are able to provide the holiday experience you are looking for.

7. You must tell us if your booking request is connected to any other booking, for example because you know the other party, or you share a common purpose in visiting the Park. If you do not tell us about a connection, then we may not be able to pitch you close together.

How to book?

8. Bookings can be requested in the following ways:

8.1. You may request a booking form.
8.2. By telephone on 01772 792750 office hours 09.00 am to 5.30 pm
8.3. Online at www.stonehengecampsite.co.uk

9. You must tell us your full requirements, for example if you are bringing any vehicles, what your unit is. We need this information when deciding whether we can accept your booking in full As we may not be able to accommodate changes once the booking has been confirmed.

Additional charge.

10. A contract exists when we have issued our confirmation to you.

11. Please check our confirmation carefully to see that it reflects your wishes. Please let us know of any difference within seven days, unless your holiday is to start within 14 days in which case you should inform us within 24 hours.

12. We reserve the right to refuse any booking.

The price you pay

13. Our prices include VAT.

14. The price will not be subject to any change unless the rate of VAT changes.

15. When you request your booking, you must pay a deposit of £25.00 to secure your holiday. if you are requesting to book 28 days or less before the start date) the full price will be required at time of booking.

16. Unless you paid in full when requesting your booking, the balance of the price of your holiday must be paid at least 28 days before the start date. We are not required to send you a reminder. If the balance is not paid in time, then we may cancel the holiday and retain your deposit as our cancellation charge. We will confirm the cancellation to you in writing by email.

17. Please make sure that you book all the dates you need. We are not able to guarantee that we will be able to extend your booking.

Arrivals and departures

18. You must tell us by 6 pm if you are likely to arrive later than 8 pm. You may not arrive after 8 pm. For bookings of more than one night, the earliest you may then arrive on the next day is 9 am.

19. If we have not heard from you within 24 hours of your expected arrival, we may release your booking. You will only be entitled to a refund if a third party takes up you’re booking. In that event we will refund you up to the money we receive for the rebooking less our reasonable administration charges. Current rate is £25.00 per booking.

20. Camping guests You must vacate by 10.30 am on the day of your departure. An additional charge may be made for a late departure, our standards rate is £5.00 and gives you until 1.00 pm. Glamping guests you must vacate by 11.00 am on the day of departure. There is no option for late departure, due to turnaround schedules.

21. We will try to allocate you the location of your choice on the park, but bookings are not conditional on this.

22. Your location on the park and directions to it will be confirmed on arrival. If you are in any doubt, please check with us. Any guest staying in the wrong location may be required to move.

Changes caused by exceptional circumstances

23. We may make reasonable changes to our Services. Our changes may reflect changes in relevant laws, government guidance and regulatory requirements or implement minor technical adjustments and improvements, for example to address a health and safety risk.

24. If we make changes which mean we can only provide your holiday in a radically different way, we will give you the choice between confirming your booking, agreeing new booking dates with us or cancelling. We prefer that you postpone rather than cancel but will always allow you to cancel where the law gives you the right to do so.

25. If the law prevents us from performing our obligations under these Terms & Conditions at all, for any reason which is not the responsibility of either party, we may ask you to postpone but will allow you to cancel if you prefer to do so. For these purposes, reasons which are your responsibility include any arising from your personal circumstances. Examples are ill health (Except if the law prevents you from visiting or staying with us in consequence, for example because you are legally required to self-isolate)

26. If you decide to cancel where clause 24 or clause 25 applies and your holiday has not started, then we will refund your booking including any deposit less our administration fee. If your holiday has started, then we will refund any days unused. We will not charge an administration fee, and we will only deduct any costs we have already incurred which we cannot recover elsewhere (‘Direct Costs’). We will not be liable to make any other payment to you.

27. We may also cancel your holiday, or any unused days, if Government guidance means that you should not visit or stay with us, even if the law still allows you to do so. If we cancel and your holiday has not started, then we will refund your booking in full including any deposit less administration fees. If your holiday has started, then we will refund in full any days unused when we cancel. We will not charge an administration fee and we will not deduct any Direct Costs.

Other cancellations

28. We prefer that customers who are unable to take their holiday agree to postpone to a mutually convenient date. However, you may cancel your holiday at any time within 14 days of making a booking. Cancellation will be effective on the date it is received by us.

29. If you cancel under clause 28, cancellation charges are payable as follows unless you are doing so because we are in serious breach of our obligations in these Terms and Conditions.
Cancellation received within 14 days of a booking being made:
No charge; full refund
(Including any deposit)
Cancellation received more than 14 days but no more than 30 days before of start date
Charge is 25% of holiday price; 75% refunded
Cancellation received more than 14 days but no more than 20 days before of start date
Charge is 35% of holiday price; 65% refunded
Cancellation received 14 days or less before start date
Charge is 100% of holiday price, no refund available

30. You are not entitled to any refund if you or any of your guests leave before the end of your holiday unless clause 24 or clause 25 applies or if we are in serious breach of our obligations in these Terms and Conditions. If we are in serious breach of our obligations, we will refund you for the days of the holiday which have not been taken less administration costs.

31. We may also cancel your holiday if you breach any of these Terms and Conditions. Clauses 51- 53 give further details. 32. We recommend that you consider appropriate holiday insurance which covers any cancellation charges and any additional losses which you may incur through cancellation of your holiday, whether by you or by us. We are only responsible for any additional losses if you were entitled to cancel because we were in serious breach of our obligations to you and the losses were both directly caused by our breach and reasonably foreseeable by us when the booking was made. Authorised means of payment

33. You may pay us in any of the following ways:

  • Online at time of booking.
  • By credit card payment in person at the park office or by phone. We accept the following cards: Visa, Mastercard, Maestro,
  • By debit card payment in person at the park office or by phone.
  • By the following further options [if any]:
  • Cash in person in the office.
  • Glamping Security Bonds
  • Bank transfer in person in the office.

Complaints

34. We are confident you will be happy with our service. If you have any complaint, we encourage you to discuss it with us as soon as possible as this gives us the best chance of resolving it with you. If you remain unhappy, please contact us again within 28 days of your departure and we will try to help.
Please refer your complaint to:

Name: Jeffrey Bruce, Job title: Campsite Manager, Telephone: 01722 792750
Email: admin@stonehengecampsite.co.uk
Personal data

35. Any personal data you give to us will be processed in accordance with the law and our privacy policy. Location of privacy policy: Reception main office
Our promises to you

36. We will allow you to stay with us for the duration of your booking for holiday and recreational purposes, provided you comply with your obligations in these Terms and Conditions and except where exceptional circumstances prevent us from doing so.

37. We will provide, maintain and keep in good state of repair the Services, except where these have to be interrupted temporarily for the purposes of repair or development or for other reasons caused by exceptional circumstances outside our control.

38. We will insure the Park against usual third-party risks to a minimum of £5,000,000 per claim.

Your promises to us

You agree that you will:

39. Keep to these Terms and Conditions and the Park Rules.

40. Stay with us only for holiday and recreational purposes.

41. Pay promptly for your holiday and other charges due to us.

42. Pay to us interest at 3% per annum over the published base rate of Lloyds Bank plc from time to time on any undisputed sums overdue from the due date to the date we actually receive such mounts from you, both before and after any judgment that we may obtain against you.

43. Not cause any damage during your holiday.

44. Not do or fail to do anything which might put us in breach of any condition of the Site Licence, which is always available on the park and be found in reception. For example, the conditions of the Site Licence which may affect you include those requiring the space between caravans and other structures to be kept clear, those prohibiting combustible structures, those regarding car parking.

45. Not make any alteration to any accommodation or Pitch.

46. Permit us to move you to another location on the park if necessary. We will ensure that any alternative location will be of similar quality and be responsible for all reasonable costs incurred.

Behaviour standards

These standards will apply from when you request your booking until your holiday ends. Unless stated otherwise, they apply whether you are on the park at the time. You agree to, and you must make sure that you, your party, and any visitors (including, in each case, their children), keep to the following standards of behaviour:

47. To act in a courteous and considerate manner towards us, our staff and anyone visiting, using, or working on the park including other customers.

48. To supervise children so that they are not a nuisance or danger to themselves or other people using the Park.

49. Not to:

49.1. Commit any criminal offence (whether or not on the park or in its vicinity) which causes your name to be entered on the Violent and Sex Offender Register or causes you to be subject to a Risk of Sexual Harm Order or Child Abduction Warning Notice (or any register, order or notice succeeding these);
49.2. Use the Park in connection with any criminal activity or commit any other criminal offence (i.e. any offence not already subject to clause 49.1) at the Park or in its vicinity;

49.3. Commit any acts of vandalism or nuisance on the park.

49.4. Use fireworks, Chinese lanterns, or any similar open flame heat source on the park.

49.5. Keep or carry any firearm or any other weapon on the park.

49.6. Keep or use any unlawful drugs on the park.

49.7. Create undue noise or disturbance or commit antisocial behaviour on the park.

49.8. Carry on any trade or business at the park.

49.9. Permit anyone who is to your knowledge on the Violent and Sex Offender Register or subject to a Risk of Sexual Harm Order or a Child Abduction Warning Notice (or any register, order or notice succeeding these) to use or visit the Park.

50. You agree that if you or any of your family members or visitors or guests whom you have invited to the park break the behaviour standards listed above then we may terminate your booking. Cancelling the booking because you are in breach of these Terms and Conditions

51. We may cancel your holiday if you are in serious breach of your obligations in these Terms and Conditions and the breach is not capable of being remedied or is such that it causes a breakdown in the relationship between you and us (for example violence or intentional damage to property) by serving upon you reasonable notice in writing to cancel your booking. In deciding what period of notice is reasonable, we shall have due regard to the nature of the breach and other relevant circumstances. In appropriate cases, this may mean requiring you to leave the Park immediately.

52. If you are in breach of any of your obligations under these Terms and Conditions which is capable of being remedied (for example, a failure to comply with the behaviour standards in clauses 47-50 which has not caused a breakdown in the relationship between you and us) we may write giving you a warning, specifying the breach and asking you to remedy the breach within a reasonable and specified time. If you do not comply with that warning and the breach is either serious and/or amounts to persistent breaches of obligation, which taken individually would be minor, but which taken together cause a breakdown in the relationship between you and us, we are entitled to write to you to cancel your booking. In appropriate cases, the warning we give you may be very short, and we may then require you to leave the Park immediately. 53. If we cancel your booking under clauses 51 or 52 you will only be entitled to a refund if a third party takes up your booking. In that event we will refund you up to the money we receive for the rebooking less our reasonable administration charges.

Changing the Park Rules

54. It may be necessary or desirable to change the Park Rules from time to time, including for reasons of health and safety, the efficient running of the park, environmental issues, local authority requirements, and/or changes in law or regulations or in the interpretation of law and regulations imposed upon us, in which case we will notify you in writing using your contact details at the address on the Booking Form.

55. Any changes made to the Park Rules after we accept your booking may affect you because you will be required to comply with the changed Park Rules but will not affect anything else to which you are entitled under these booking

Terms and Conditions.

Keys

56. We hold a key to all the accommodation we own on the park.

57. If you are staying in our accommodation, we may use the key for any purpose authorised by you, for example, if you ask us to give access to an authorised visitor. We may require you to confirm your authority in writing.

58. We may also use the key in an emergency, such as an immediate concern for the health and safety of any person, to carry out urgent repairs or preventative work, or to check and secure the accommodation if it appears to be insecure.

59. We will take reasonable care when accessing any accommodation.
Communications

60. We agree that any letters or other communications between us shall be sent using the details for us in these Terms and Conditions and for you on the Booking Form. Email may be used.

Interpretation

61. “Park Rules” means the rules of conduct and practice issued by us from time to time and applicable to the park. The Park Rules which currently apply to your booking are in Part II of these

Terms and Conditions.

62. “Pitch” does not include any part of the park except that on which the accommodation in which you are staying stands. 63. “Services” means the services which we have promised to make available without a separate charge to you, for example

any utilities to your Pitch. Services for which we make a separate charge are provided under separate agreements and not these Terms and Conditions.
64. “Site Licence” means the caravan Site Licence applicable to the park issued to us by the local authority under Section 3 of the Caravan Sites and Control of Development Act 1960.

65. “You/your” means the person making the booking and all members of their party excluding children under 18. Where there is more than one person, each is fully responsible for the obligations in these Terms and Conditions.
66. References to taxes and laws are references to them as extended, amended, or replaced from time to time.

Part II
Our Park Rules
67. Our current Park Rules applicable to your booking are set out below.

Stonehenge Camping & Glamping Park Rules

Introduction

1. We aim to provide the very best service to all our guests. Please discuss your requirements with us. We will do our very best to help. Our full Access Statement is available on our website www.stonehengecampsite.co.uk, If you need these Terms and Conditions and our Booking Form in a different format, please ask us.

Park owner (referred to as “we/us/our”) Business name: Stonehenge Campsite Limited
Address: Berwick Road, Berwick Saint James, Salisbury, Wiltshire, SP3 4TQ
Contact: Office: 01722 792750
Telephone: Mobile: 07786 734732
Email: bookings@stonehengecampsite.co.uk

Park details, if different from business name, address, and contact details above:

Name: Stonehenge Campsite & Glamping
Address: Berwick Road, Berwick Saint James, Salisbury, Wiltshire, SP3 4TQ
Contact: Office: 01772 792750
Telephone: Mobile:07786 734732
Email: bookings@stonehengecampsite.co.uk

Who may stay with us?

2. The person who completes the Booking Form, or who makes the booking with us by other means,
is responsible for the booking and must be 18 years of age or older.

3. Only the people named on the Booking Form, or when the booking is made by another means,
may stay with us.

4. Your booking is personal to you and you cannot assign or transfer it to any other person.

5. If you request a booking for more than two pitches, we may ask you to provide details of all occupants that are in your party.

6. If you request a booking for more than one Pitch, then we may contact you before deciding whether to accept the booking to help us decide whether we are able to provide the holiday experience you are looking for.

7. You must tell us if your booking request is connected to any other booking, for example because you know the other party, or you share a common purpose in visiting the Park. If you do not tell us about a connection, then we may not be able to pitch you close together.

How to book?

8. Bookings can be requested in the following ways:
8.1. You may request a booking form.
8.2. By telephone on 01772 792750 office hours 09.00 am to 5.30 pm
8.3. Online at www.stonehengecampsite.co.uk

9. You must tell us your full requirements, for example if you are bringing any vehicles, what your unit is. We need this information when deciding whether we can accept your booking in full As we may not be able to accommodate changes once the booking has been confirmed.
Additional charge.

10. A contract exists when we have issued our confirmation to you.

11. Please check our confirmation carefully to see that it reflects your wishes. Please let us know ofany difference within seven days, unless your holiday is to start within 14 days in which case you should inform us within 24 hours.

12. We reserve the right to refuse any booking.

The price you pay

13. Our prices include VAT.

14. The price will not be subject to any change unless the rate of VAT changes.

15. When you request your booking, you must pay a deposit of £25.00 to secure your holiday. if you are requesting to book 28 days or less before the start date) the full price will be required at time of booking.

16. Unless you paid in full when requesting your booking, the balance of the price of your holiday must be paid at least 28 days before the start date. We are not required to send you a reminder. If the balance is not paid in time, then we may cancel the holiday and retain your deposit as our cancellation charge. We will confirm the cancellation to you in writing by email.

17. Please make sure that you book all the dates you need. We are not able to guarantee that we will be able to extend your booking.
Arrivals and departures

18. You must tell us by 6 pm if you are likely to arrive later than 8 pm. You may not arrive after 8 pm. For bookings of more than one night, the earliest you may then arrive on the next day is 9 am.

19. If we have not heard from you within 24 hours of your expected arrival, we may release your booking. You will only be entitled to a refund if a third party takes up you’re booking. In that event we will refund you up to the money we receive for the rebooking less our reasonable administration charges. Current rate is £25.00 per booking.

20. Camping guests You must vacate by 10.30 am on the day of your departure. An additional charge may be made for a late departure, our standards rate is £5.00 and gives you until 1.00 pm.
Glamping guests you must vacate by 11.00 am on the day of departure. There is no option for late departure, due to turnaround schedules.

21. We will try to allocate you the location of your choice on the park, but bookings are not conditional on this.

22. Your location on the park and directions to it will be confirmed on arrival. If you are in any doubt, please check with us. Any guest staying in the wrong location may be required to move.

Changes caused by exceptional circumstances

23. We may make reasonable changes to our Services. Our changes may reflect changes in relevant laws, government guidance and regulatory requirements or implement minor technical adjustments and improvements, for example to address a health and safety risk.

24. If we make changes which mean we can only provide your holiday in a radically different way, we will give you the choice between confirming your booking, agreeing new booking dates with us or cancelling. We prefer that you postpone rather than cancel but will always allow you to cancel where the law gives you the right to do so.

25. If the law prevents us from performing our obligations under these Terms & Conditions at all, for any reason which is not the responsibility of either party, we may ask you to postpone but will allow you to cancel if you prefer to do so. For these purposes, reasons which are your responsibility include any arising from your personal circumstances. Examples are ill health (Except if the law prevents you from visiting or staying with us in consequence, for example because you are legally required to self-isolate)

26. If you decide to cancel where clause 24 or clause 25 applies and your holiday has not started, then we will refund your booking including any deposit less our administration fee. If your holiday has started, then we will refund any days unused. We will not charge an administration fee, and we will only deduct any costs we have already incurred which we cannot recover elsewhere (‘Direct Costs’). We will not be liable to make any other payment to you.

27. We may also cancel your holiday, or any unused days, if Government guidance means that you should not visit or stay with us, even if the law still allows you to do so. If we cancel and your holiday has not started, then we will refund your booking in full including any deposit less administration fees. If your holiday has started, then we will refund in full any days unused when we cancel. We will not charge an administration fee and we will not deduct any Direct Costs.

Other cancellations

28. We prefer that customers who are unable to take their holiday agree to postpone to a mutually convenient date. However, you may cancel your holiday at any time within 14 days of making a booking. Cancellation will be effective on the date it is received by us.

29. If you cancel under clause 28, cancellation charges are payable as follows unless you are doing so because we are in serious breach of our obligations in these Terms and Conditions.

Cancellation received within 14 days of a booking being made:
No charge; full refund
(Including any deposit)
Cancellation received more than 14 days but no more than 30 days before your start date
Charge is 25% of holiday price; 75% refunded
Cancellation received more than 14 days but no more than 20 days before the start date
Charge is 35% of holiday price; 65% refunded

Cancellation received 14 days or less before start date
Charge is 100% of holiday price, no refund available

30. You are not entitled to any refund if you or any of your guests leave before the end of your holiday unless clause 24 or clause 25 applies or if we are in serious breach of our obligations in these Terms and Conditions. If we are in serious breach of our obligations, we will refund you for the days of the holiday which have not been taken less administration costs.

31. We may also cancel your holiday if you breach any of these Terms and Conditions. Clauses 51- 53 give further details. 32. We recommend that you consider appropriate holiday insurance which covers any cancellation charges and any additional losses which you may incur through cancellation of your holiday, whether by you or by us. We are only responsible for any additional losses if you were entitled to cancel because we were in serious breach of our obligations to you and the losses were both directly caused by our breach and reasonably foreseeable by us when the booking was made. Authorised means of payment

33. You may pay us in any of the following ways:
□ Online at time of booking.
□ By credit card payment in person at the park office or by phone. We accept the following
cards:
Visa, Mastercard, Maestro,
□ By debit card payment in person at the park office or by phone.
□ By the following further options [if any]:
Cash in person in the office. Glamping Security Bonds
Bank transfer in person in the office or by phone.

Complaints

34. We are confident you will be happy with our service. If you have any complaint, we encourage you to discuss it with us as soon as possible as this gives us the best chance of resolving it with you. If you remain unhappy, please contact us again within 28 days of your departure and we will try to help.
Please refer your complaint to:
Name: Jeffrey Bruce, Job title: Campsite Manager, Telephone: 01722 792750
Email: admin@stonehengecampsite.co.uk
Personal data

35. Any personal data you give to us will be processed in accordance with the law and our privacy policy. Location of privacy policy: Reception main office
Our promises to you

36. We will allow you to stay with us for the duration of your booking for holiday and recreational purposes, provided you comply with your obligations in these Terms and Conditions and except where exceptional circumstances prevent us from doing so.

37. We will provide, maintain and keep in good state of repair the Services, except where these have to be interrupted temporarily for the purposes of repair or development or for other reasons caused by exceptional circumstances outside our control.

38. We will insure the Park against usual third-party risks to a minimum of £5,000,000 per claim.
Your promises to us
You agree that you will:

39. Keep to these Terms and Conditions and the Park Rules.

40. Stay with us only for holiday and recreational purposes.

41. Pay promptly for your holiday and other charges due to us.

42. Pay to us interest at 3% per annum over the published base rate of Lloyds Bank plc from time to time on any undisputed sums overdue from the due date to the date we receive such mounts from you, both before and after any judgment that we may obtain against you.

43. Not cause any damage during your holiday.

44. Not do or fail to do anything which might put us in breach of any condition of the Site Licence, which is always available on the park and be found in reception. For example, the conditions of the Site Licence which may affect you include those requiring the space between caravans and other structures to be kept clear, those prohibiting combustible structures, those regarding car parking.

45. Not make any alteration to any accommodation or Pitch.

46. Permit us to move you to another location on the park if necessary. We will ensure that any alternative location will be of similar quality and be responsible for all reasonable costs incurred.
Behaviour standards
These standards will apply from when you request your booking until your holiday ends. Unless stated otherwise, they apply whether you are on the park at the time.
You agree to, and you must make sure that you, your party, and any visitors (including, in each case, their children), keep to the following standards of behaviour:

47. To act in a courteous and considerate manner towards us, our staff and anyone visiting, using, or working on the park
including other customers.

48. To supervise children so that they are not a nuisance or danger to themselves or other people using the Park.

49. Not to:
49.1. Commit any criminal offence (whether or not on the park or in its vicinity) which causes your name to be entered on the Violent and Sex Offender Register or causes you to be subject to a Risk of Sexual Harm Order or Child Abduction Warning Notice (or any register, order or notice succeeding these);
49.2. Use the Park in connection with any criminal activity or commit any other criminal offence
(i.e. any offence not already subject to clause 49.1) at the Park or in its vicinity;
49.3. Commit any acts of vandalism or nuisance on the park.
49.4. Use fireworks, Chinese lanterns, or any similar open flame heat source on the park.
49.5. Keep or carry any firearm or any other weapon on the park.
49.6. Keep or use any unlawful drugs on the park.
49.7. Create undue noise or disturbance or commit antisocial behaviour on the park.
49.8. Carry on any trade or business at the park.
49.9. Permit anyone who is to your knowledge on the Violent and Sex Offender Register or subject to a Risk of Sexual Harm Order or a Child Abduction Warning Notice (or any register, order or notice succeeding these) to use or visit the Park.

50. You agree that if you or any of your family members or visitors or guests whom you have invited to the park break the behaviour standards listed above then we may terminate your booking. Cancelling the booking because you are in breach of these Terms and Conditions

51. We may cancel your holiday if you are in serious breach of your obligations in these Terms and Conditions and the breach is not capable of being remedied or is such that it causes a breakdown in the relationship between you and us (for example violence or intentional damage to property) by serving upon you reasonable notice in writing to cancel your booking. In deciding what period of notice is reasonable, we shall have due regard to the nature of the breach and other relevant
circumstances. In appropriate cases, this may mean requiring you to leave the Park immediately.

52. If you are in breach of any of your obligations under these Terms and Conditions which is capable of being remedied (for example, a failure to comply with the behaviour standards in clauses 47-50 which has not caused a breakdown in the relationship between you and us) we may write giving you a warning, specifying the breach and asking you to remedy the breach within a reasonable and specified time. If you do not comply with that warning and the breach is either serious and/or amounts to persistent breaches of obligation, which taken individually would be minor, but which taken together cause a breakdown in the relationship between you and us, we are entitled to write to you to cancel your booking. In appropriate cases, the warning we give you may be very short, and we may then require you to leave the Park immediately. 53. If we cancel your booking under clauses 51 or 52 you will only be entitled to a refund if a third party takes up your booking. In that event we will refund you up to the money we receive for the rebooking less our reasonable administration charges.

Changing the Park Rules

54. It may be necessary or desirable to change the Park Rules from time to time, including for reasons of health and safety, the efficient running of the park, environmental issues, local authority requirements, and/or changes in law or regulations or in the interpretation of law and regulations imposed upon us, in which case we will notify you in writing using your contact details at the address on the Booking Form.
55. Any changes made to the Park Rules after we accept your booking may affect you because you will be required to comply with the changed Park Rules but will not affect anything else to which you are entitled under these booking Terms and Conditions.

Keys

56. We hold a key to all the accommodation we own on the park.

57. If you are staying in our accommodation, we may use the key for any purpose authorised by you, for example, if you ask us to give access to an authorised visitor. We may require you to confirm your authority in writing.

58. We may also use the key in an emergency, such as an immediate concern for the health and safety of any person, to carry out urgent repairs or preventative work, or to check and secure the accommodation if it appears to be insecure.

59. We will take reasonable care when accessing any accommodation.

Communications

60. We agree that any letters or other communications between us shall be sent using the details for us in these Terms and Conditions and for you on the Booking Form. Email may be used.
Interpretation

61. “Park Rules” means the rules of conduct and practice issued by us from time to time and applicable to the park. The Park Rules which currently apply to your booking are in Part II of these Terms and Conditions.
62. “Pitch” does not include any part of the park except that on which the accommodation in which you are staying stands.

63. “Services” means the services which we have promised to make available without a separate charge to you, for example any utilities to your Pitch. Services for which we make a separate charge are provided under separate agreements and not these Terms and Conditions.

64. “Site Licence” means the caravan Site Licence applicable to the park issued to us by the local authority under Section 3 of the Caravan Sites and Control of Development Act 1960.

65. “You/your” means the person making the booking and all members of their party excluding children under 18. Where there is more than one person, each is fully responsible for the obligations in these Terms and Conditions.

66. References to taxes and laws are references to them as extended, amended, or replaced from time to time.

Part II
Our Park Rules

67. Our current Park Rules applicable to your booking are set out below.
Holidaymakers
These Park Rules are in place for the good management of Stonehenge Campsite & Glamping and the benefit of all who use it. These rules form part of the contract between us for your holiday. They should be read alongside your booking Terms and Conditions.
The Park Rules do not affect anything to which you are entitled under the booking Terms and Conditions.
The expression ‘you’/‘your’ refers to all members of your party.
• Your accommodation/pitch may only be used by the people named on the Booking Form.
All Visitors wishing to visit you while you’re staying on the park
• Only people lawfully visiting with your permission have permission to enter the park. And must sign in with reception prior to attending your unit.
• Your visitors may not arrive before [9] am and must leave the park no later than [9] pm.
• It is your responsibility to ensure that your visitors and all occupiers of your Caravan, tent or other accommodation always adhere to the Park Rules. Ejection on grounds of behaviour
• In the event of persistent or serious misconduct by you, a member of your family, your occupiers,
visitors or guests, we will follow any relevant notice procedures in our agreement with you. We do
not have to follow any formal procedure to eject other visitors. Condition of the Caravan, Campervan, Motorhome
• You must not change the colour of the exterior of the Caravan without our prior consent in writing.
• You are responsible for keeping the area around the Caravan, tent or other accommodation clean and tidy.
Building works and improvements to your unit will require written permission from the site prior to works being carried out.
• You may only erect a temporary hut on the hard standing area only, TV aerial or washing line we only permit rotatory lines are permitted you should not carry out any work to the area around your Caravan, Campervan, Motorhome you should not connect any services or utilities other than one hook up lead without written permission.
written permission. We will only refuse our consent to such works if we think that we have a good reason to do so. If we refuse consent, we will tell you our reason(s) in writing. • We do not permit the erection of fences or any means of enclosure of any pitch OR if preferred, the park may add fences to the list of improvement works which may be carried out with permission.
We do not permit the use of domestic appliances of any description in any outbuilding to include awnings we strongly recommend camping appliances only to be used.
End of use of unit
• It is your responsibility to drain down and prepare the Caravan, Campervan, Motorhome for when it is not in use.
• You must ensure all gas, electricity and water connections are switched off and disconnected when your unit is not in use. Utilities installations
• You must switch off all gas, electricity and water connections when the Caravan, tent or other
accommodation is not occupied.
• If you experience any problem with the park’s electrical or water system, you should contact us. You must not attempt to work on any part of the park’s electrical or water system yourself; this includes any installations on the pitch. you must make sure that anyone using the park is aware of the Park Rules. You are reminded that we may cancel your holiday if you are in serious breach of your obligations, including these Park Rules.

Park Safety

• You must use the park safely and should not cause danger to others.
• You must obey all health and safety notices displayed on the park and act on the reasonable instructions of park staff in matters of health and safety. You must always follow the 5mph speed limit. There are children at play.

Park Security

• You are solely responsible for securing your Caravan, tent or other accommodation at all times, the park will take no responsibility for any awning left erected when your unit is not in use.
• You may only use alarms of the silent, monitored type and not audible alarms.

Caravan & Motorhome Owners

• Your unit may not be used for sleeping a number of persons greater than the ‘maximum sleeping capacity’ stipulated in your units’ specifications; if no number is stipulated then it may not be used for sleeping a number of persons greater than the number of beds for which it was designed.

Drainage system

• You must not introduce any foreign items into the drainage system including cleaning cloths, babies’ nappies, sanitary towels, condoms, cooking fat, engine oil, grease or paint.
Kite Flying
• You must not fly any form of kite in the Meadow field, this is due to the overhead power lines.

Facilities

• The usual opening and closing dates of our facilities are provided on our website. However, the dates and times of opening may be subject to change depending on seasonal fluctuations or unforeseen circumstances. We will do our best to advise you at the time of booking of any changes at that stage, otherwise please always check prior to booking if this is important to your stay.
• The availability of our facilities is also subject to our Terms and Conditions.
Trees and shrubs
• You must not cut any trees or hedges at the park. If you find any tree or hedge a nuisance or unsatisfactory you should take the matter up with us; do not deal with it yourself.
• You must not plant any tree or shrub.
• You must not climb any tree or tree guard.
• You must not tie anything to any tree, fencing or shrub without our agreement in writing (which we will not withhold unreasonably where the tie is a means of support for any tree or shrub which you have planted with our agreement). Digging
• You must not dig any hole at the park.
Smoking
• It is illegal to smoke or use e-cigarettes inside enclosed public buildings. Outdoor smoking areas are provided.
• You must also refrain from smoking or using e-cigarettes in any of our holiday accommodation.
• If you are found to be smoking in public buildings or our holiday accommodation, you may be charged a £250 cleaning fee. This would be a serious breach of your contract with us which may lead to you being required to leave the park. Laundry
• You may only use washing lines of the rotary type or the windowsill type and must remove them and store them out of sight immediately after use.
• You must site washing lines to avoid inconvenience to other caravan owners and park operations.
Refuse
• You must not deposit refuse outside. You must use the refuse bins provided.
• Recycling points are available on the park and you should use these facilities where appropriate.
• You must not feed wild birds or animals.
Vehicles, driving and parking
• You must ensure all vehicles you use on the park as for use on the public road.
• You must ensure all accessories and items towed by vehicles are road legal for public roads.
• You must not keep disused or unroadworthy vehicles anywhere on the park. We reserve the right
to remove any vehicle which is apparently abandoned.
• You must not carry out the following works or repairs on the park:
o major vehicle repairs such as dismantling of part(s) of the engine
o works which involve the removal of oil or other fuels.
OR
• Motor vehicle repairs must not be carried out at the park, but a recognised breakdown service
may attend in the event of a breakdown.
• Quad bikes, trials bikes and powered scooters are not permitted on the park.
• You must not wash cars with a hosepipe.
Driving
• We permit cars onto the park for the purposes of access to the Caravan/accommodation/pitch
only. Accordingly, save to the extent that you may need to do so because of a disability, you must not drive cars round the park for other purposes such as visiting other locations on the park.
• Driving on the park is restricted to the park roads.
• You must drive all vehicles on the park carefully and within the displayed speed limit.
• You must hold a full current driving licence to drive any vehicle on the park.
• You are not permitted to give anyone driving lessons at the park and we do not permit learner drivers to drive on the park.
• There is a speed limit on all park roads of 5mph, which must be adhered to.

• We allow a maximum of [1] motorised vehicle[s] to be parked alongside each pitch. Additional cars may be permitted but nightly charges will apply.
• Motorhomes/touring caravans cannot be parked alongside self-catering accommodation.
• Electric cars cannot be charged at the park by any means other than the Electric charging points supplied, No electric car can be charged from the supply on your pitch using a standard hook up lead.
• The arrangements for charging electric cars are [free to customers].
• During the hours of [10] pm to [8] am. You can exit the park at any time. But as we are a quite park, we ask you always keep the noise to a minimum.
Parking
• You must not park anywhere except in the permitted parking spaces.
• Visitors’ cars must be parked only in the allocated parking spaces for visitors.
• You must not park anywhere except in the [number] parking space[s] allocated to you.
• You may park not more than [1] car[s] at your Caravan/ accommodation/pitch.
• You must not park on roadsides.
• Other than for delivering goods and services, you must not park or allow parking of commercial
vehicles of any sort on the park, without written consent. WHERE RELEVANT similar parking rules could be applied to other sorts of vehicles such as motorhomes, touring caravans etc.
• You must park, and move off, with great care for pedestrians and particularly for children.
• You should respect the privacy of other users of the park and keep noise to a minimum between the hours of [10]pm and [8]am with absolute quiet between the hours of [10.30] pm and [8] am.
• You must keep away from any vacant pitches.
• You may not have a barbecue OR You must finish any barbecues by [10.30] pm.
• You must finish any party by [10] pm.
• You may only consume alcoholic drinks within the boundaries of your pitch. Unless we have a portable bar onsite then you may consume at the bar location.
licensed premises.
• You must not use fire hoses for any improper purpose, such as washing cars, Campervans, Campervans or motorhomes. • You must not use a drone, powered model aircraft or any other powered flying object on the park.
• You must not use any Chinese lanterns, fireworks or similar.
• You may not ride bicycles, scooters or similar so as to cause a nuisance or undue noise.
• If you use CCTV, you must warn visitors to your Caravan, tent or other accommodation by a prominent external notice attached to it. The CCTV may only capture images of the area immediately around your Caravan, tent or other accommodation and not of any other part of the park, such as any path or road, or any other caravan or its pitch and the area immediately around it.
• You must not use the park’s water supply to fill paddling pools.
Pets
• Dogs, cats and other pets are permitted.
• You must not bring any pets or animals when you visit the park except the following:
o not more than [2] dog[s] (not to include any of the breeds subject to the Dangerous Dogs Act 1991).
o not more than [2] domestic cat[s].
• Dogs, cats and other pets are not permitted in the following areas of the park:
o [Campers Kitchen]o [Shower block].• You must tell us before you visit the park if you plan to bring any pet or animal and answer any reasonable question about them and their suitability for our park environment. If we are not satisfied that the pet or animal is suitable for our park environment, we may tell you that you cannot bring them. This is because we cannot allow the safety of others to be put at risk.
• Any pet or animal you bring must be supervised by and under the control of you, or of a responsible adult in your party, at all times. This means you may not leave any pet or animal unsupervised in a caravan, tent or other holiday accommodation or anywhere else on the park at any time, apart from small pets which live in a cage, or similar and which may be left safely for short periods. Nor may you leave any pet or animal under the supervision of any person
aged under 18. These rules apply even if the pet or animal knows the park well and you believe them to be well-behaved.
• If you do not supervise and control any pet or animal, we are likely to ask you to remove it from the park straight away. Depending on the circumstances, you may not be allowed to bring it back, or may only be allowed to do so with our written permission, which we would not withhold once our reasonable concerns have been addressed. This is because we cannot allow the safety of others to be put at risk.
• If you see another pet or animal anywhere on the park which does not appear to be supervised by and under the control of a responsible adult, or whose behaviour gives a cause for concern, please tell us straight away.

• You must not exercise dogs on the park.
• You must always keep any dog on a short lead of no more than 3 meters on the park.
• You must clean up if your animal defecates on the park.
• Your holiday booking contains undertakings not to cause any nuisance, undue noise or
disturbance. These extend to the behaviour of pets and animals.
Rule below essential if there are any rules about dogs on a park:
• Nothing in these Park Rules prevents you or any member of your party from bringing an assistance dog to the park, or from using the dog exactly as at home, if this is required to support a disability and Assistance Dogs UK or any successor body has issued an Identification Book or other appropriate evidence.

Recreation

• You may only play ball and other games in the areas set aside for recreation [and in any area immediately outside your Caravan, tent or other accommodation agreed with us (our agreement not to be withheld unreasonably)].
• Other ball games should be played away from caravans using a soft foam ball.
• You may not fly kites in the Meadow Field.
• You may not use drones, powered model aircraft or any other powered flying objects on the park.
• You may not use skateboards, roller skates, rollerblades, or micro scooters at the park.
• You may not use any powered model car or similar toy on the park.
Mail
• You may not use the park address for postal deliveries. Should post need to be delivered written consent will be required and maybe permitted for one off deliveries.

Children

• Children must be supervised whilst on the park and are the responsibility of their parent or guardian during their stay.
• Never allow children to play near or in the streams/rivers, near the park as there are areas of deep water.
• Children must not play any games outdoors after dusk.
• Children under the age of 16 should not be left unsupervised in any accommodation or on the park.
• An adult must accompany small children 8 and under to the toilets.

Fire precautions

• You may not use fire hoses for any improper purpose such as washing cars & units.
• You must ensure that all occupants of your Caravan, tent or other accommodation are familiar
with the location of the Fire Points and the contents of the Fire Notices displayed at each point.
• You must not store fuels or combustible materials other than removable containers on the park.

Parks Holiday Accommodation

• We reserve the right to enter any accommodation at any time for any reasonable purpose, for example to undertake checks, maintenance work or housekeeping. Your occupation is not exclusive.
• You are responsible for the contents of the accommodation whilst it is let to you. If you leave the accommodation in a messy or untidy state, you will be charged for the extra cleaning at an hourly rate of £25. All damages or losses are chargeable and should be reported to the Park Reception before your departure or you will be sent an invoice. Only one key is supplied per holiday accommodation and there is a £35 charge for lost keys.
• We reserve the right to make a reasonable charge to you for any damages, missing items or extra cleaning, including damage to other guests’ property. A guide to our current charges is available on request and will also be documented on the charge sheet included in your welcome pack. Additional copies are available at reception for your reference.
• You are requested to bring your own waterproof mattress protectors if required as you will be liable for the replacement of any mattress which is soiled by you or your party.
Lost property
• For any lost property, please contact the Park Reception as soon as possible as any lost property will be disposed of after one month.
This rule encourages customers to report lost property promptly. However, it is essential to note that the holder of lost property may still be liable to its owner if the correct procedures are not followed to dispose of it correctly. Advice should be taken before disposing of valuable lost property.

Photography

• We regularly take photographs and videos for promotional purposes, and we occasionally receive requests from third parties to film on the park. Should you not wish to appear in any material, please pay attention to the notices we put up when pictures are being taken.
• Photography is prohibited in the children’s play area, Wash blocks,
• Where others may reasonably expect privacy, you must obtain their agreement before taking a photograph in which they are identifiable.
Wi-fi
Wi-fi is available and is free of charge.
Our wi-fi is very restricted due to our rural location and is not for streaming. The service may not be
the same as you are used to at home.

Seasonal Carvan Pitches

The Guidance below does not contain any new conditions or Park Rules. We use it to highlight some practical points about spending time on our park and to remind you of some of the important conditions and rules in a less formal way.
• Clause We recommend that your unit is insured to cover its contents, the park is not responsible for your unit or its contents. remember that you must keep this insurance in place during the closed season as well if the park closes during the winter months.
• Clause The park requires you to comply with the Site Licence. A copy of the current Site Licence is always available in reception. Please note that the Site Licence may be updated from time to time.
• Clause You may not carry out any building works at the park or erect any extension to the Caravan other than an awning. o Park Rule also requires our prior written permission for slabs and paving.
o Satellite dishes must be on a stand and not erected on any fence or building.
• Clause We require you to give us written notice of any work to be carried out by external contractors to your unit.
• Clause Behaviour Standards and they are important. You are responsible for your behaviour and that of your family, visitors and contractors whilst on the park.
We recommend that you always supervise your children when on the park. William Grant – Park Owner
E: admin@stonehengecampsite.co.uk